Returns & Exchanges Policy
At General Plumbing Supply, we stand behind the quality of our fixtures and hardware, offering a 30-day return window for items in their original packaging. All returns must be uninstalled and accompanied by a valid proof of purchase to ensure a full refund or exchange.
Initiate Your Request
Log into your account portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Shipment
Securely pack the unused plumbing components in their original manufacturer boxes, ensuring all manuals, mounting hardware, and accessories are included.
Ship the Item
Affix the provided shipping label to the exterior of the box and drop it off at any authorized carrier location or schedule a pickup for larger freight items.
Inspection and Refund
Once our warehouse team inspects the returned goods for integrity, your refund will be processed to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing